Before You Call Us:

 

We will not initiate the call.

If you are a friend or family member of a patient concerned about their care or are in need of an advocate, please don’t contact Pulse asking us to call them. We usually won’t. They need to be ready to contact us for a conversation.  If you are concerned for the patient, we are happy to help you, help them. It can be through email or phone, but we don’t call the patient or family unless it’s a return phone call.

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We probably don't need all the details.

To help us to help you, please have your primary question ready.  We may not need the entire story or experience but asking your question, followed by filling in some blanks, may be all that is needed. We probably won’t need the whole story or your entire medical background or experience to help.

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What have you done already?

Did you write a letter?  Talk to the doctor?  File a complaint? How have you tried to help yourself or your family member in your current situation? Do you have family or friends who want to help you but don’t know how? They can be part of the conversation and planning your care.  Consider asking them to participate in the conversation.

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Limited long term support.

If we can help, we will.  Even if we are not sure how, we will try.  We are experienced volunteers, but we may not be in a position to assist long term; we may encourage you to get additional support.  You can do this by coming to Pulse programs, and visiting us on social media. Or, we can discuss how you may find additional help.

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Note: Information from a Pulse representative is not intended to replace professional medical or mental health advice, diagnosis, or treatment; or legal, financial or any other advice from a professional with whom you may form a relationship.

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