Pulse Center for Patient Safety Education & Advocacy

Communication Strategies to Support Clinical Decision Making and Patient Safety

With Kira. King, PhD, BCPA

Date: Monday, October 25, 2021

Time: 5:00 PM (EST)

This Program is Free to Attend

Room opens 15 minutes early for networking

Presentation Description: This learning experience will present 3 communication models within the context of 2 patient case studies. The topics will include: the SPIKES communication model for facilitating difficult conversations with patients, the SBAR model for sharing clinical information efficiently, and David Rock's SCARF model to support communication and learning.

This six step SPIKES model includes: (1) setting up the interview, (2) assessing the patient's perception, (3) obtaining the patient's invitation, (4) giving knowledge and information to the patient, (5) addressing the patient's emotions with empathetic responses and (6) strategizing/summarizing regarding goals of care. It stands for: Setting, Perception, Invitation, Knowledge, Emotions, and Summary. Through both cases, this SPIKES model will be applied to demonstrate how health advocates, caretakers, and providers can effectively communicate difficult information with patients. Specific areas of focus will include asking the patients how much they understand about their condition and how much information they want to share. Additionally, we will explore how advocates can use statements of empathy to help patients process their emotions, which then prepares them to have clinical discussions about goals of care.

This program is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Program Approval Code 18162. Pulse CPSEA charges a separate fee to process Continuing Education (CE) credits and certificates. Fee for 1 CE is $20.  Use Approval Code # 18162  when making payment.  To receive BCPA CE's, it is a two-step process.

Register for the Zoom link  here

Make payment for CE's here


About Kira King

Kira King is a freelance senior instructional designer who specializes in developing online simulations to assess and develop both clinical decision making and communication skills. She is passional about integrating the science of instructional design with the art of creative storytelling to develop engaging and effective learning experiences. Kira holds both a master’s degree and a PhD in instructional design and has over 20 years of experience including 13 years in healthcare. In her role as an instructional designer, Kira has worked with a variety of companies, including ReachMD, Johns Hopkins Medical School, the Department of Veterans Affairs, as well as the Walt Disney Company and the World Bank.

Kira became a Board Certified Patient advocate in September of 2018, and has been a caretaker for family members for nearly 20 years. Whether at work or caring for family, Kira is passionate about ensuring that patients receive personalized relationship-centered care.

About ACES

MISSION: To create a national venue to welcome and engage patient advocates, regardless of background or training, to share knowledge, experience and resources to improve the effectiveness of all persons who serve others as patient advocates.   

ADVOCATES: Patient advocates have diverse backgrounds & experience.  

Independent Patient Advocates 

Professionally trained patient advocates, who through education & training, are qualified or certified to provide patient advocacy services privately to individuals and groups.  

Institutional (Assigned) Patient Advocates 

Professionally trained patient advocates, who through education or experience, are qualified or certified to provide patient advocate services that are employed/paid by an organization, insurer or health care provider.

Caregiver Advocates 

Individuals (patients, family members, friends or caregivers) who have become patient advocates as a result of their knowledge and personal experience as a caregiver that has accepted responsibility for advocating on behalf of a patient.

PROGRAM: A 1-hour meeting on Zoom.  Topics are selected in advance from participant suggestions.  Meeting begins with a brief 20-30  minute presentation by subject expert(s) followed by guided group discussion where participants share their experiences. Sessions close with a brief Question & Answer (Q&A) period.  Opportunity for participants to network & share information before and after session.  Polls/surveys will be utilized to elicit feedback on meetings, presenters, issues and future topics.